Privacy Policy

Sam's Fried Chicken and Burgers (“Sam's”, “we”, “us”, or “our”) operates the website www.samsfsd.com and the Sam's Fried Chicken & Burger mobile application (together, the “Service”). This Privacy Policy explains what information we collect when you use our Service, how we use it, and the choices you have. By using the Service, you agree to the practices described here.

1. Information We Collect

Information you provide

• Account information: name, email address, phone number, and password (which we store in encrypted form).
• Order information: delivery address, items ordered, any variant or add-on selections, special instructions, and order history.
• Communications: messages you send us by email, phone, or through the Service.

Information collected automatically

• Device and usage data: IP address, browser type and version, operating system, device identifiers, and pages visited within the Service.
• Cookies and similar technologies: authentication tokens (so you stay logged in), and analytics cookies that help us understand how the Service is used. See the Cookies section below.

2. How We Use Your Information

• To accept, prepare, and deliver your orders.
• To create and manage your account and keep you signed in.
• To contact you about an order (for example, to confirm details, advise of delays, or arrange delivery).
• To send order confirmations and receipts to the email address you provide.
• To improve the Service, fix problems, and develop new features.
• To measure the performance of our marketing and remember customers who have shown interest in our products.
• To detect, prevent, and respond to fraud, abuse, or security incidents.
• To comply with applicable laws and respond to lawful requests from authorities.

3. How We Share Your Information

We do not sell your personal information. We share it only with the parties listed below and only to the extent needed to run the Service:

• Service providers and infrastructure: Vercel (website and API hosting, analytics), MongoDB Atlas (database hosting), Cloudinary and UploadThing (image hosting), and Pusher (real-time order notifications).
• Email delivery: our email service provider used to send order receipts and account verification emails.
• Advertising and analytics partners: Meta (Facebook/Instagram) Pixel and TikTok Pixel, used to measure ad performance and to show relevant ads to people who have interacted with our Service. These partners may receive limited information such as a hashed identifier and the pages or actions you took on our Service.
• Delivery personnel: our riders see the customer name, phone number, and delivery address needed to complete a delivery.
• Legal and safety: we may disclose information if required by law, court order, or to protect the rights, property, or safety of Sam's, our customers, or others.
• Business transfers: if Sam's is involved in a merger, acquisition, or sale of assets, customer information may be transferred as part of that transaction.

4. Cookies and Tracking Technologies

We use the following categories of cookies:

• Strictly necessary: for example, the authentication token cookie that keeps you signed in. The Service does not work without these.
• Analytics: Vercel Analytics, which counts visits and helps us understand which pages are most useful.
• Advertising: Meta Pixel and TikTok Pixel, used to measure ad results and to show you relevant ads on Meta and TikTok platforms.

Most browsers allow you to block or delete cookies. If you block strictly-necessary cookies, parts of the Service may not work.

5. Data Retention

• Account data is kept while your account is open. You can ask us to delete it at any time using the contact details below.
• Order records are kept for as long as needed for customer service, accounting, and tax purposes (typically up to seven years).
• Server logs are kept for a short period for security and debugging purposes.

6. Your Rights

You can ask us to:

• Confirm what personal information we hold about you.
• Provide a copy of that information.
• Correct information that is wrong or out of date.
• Delete your account and the data associated with it.
• Stop sending you marketing communications (you can also opt out using the unsubscribe link in our emails).

To exercise any of these rights, contact us at the email address below. We will respond within a reasonable time and, where required by law, within the time limits set by that law.

7. Children's Privacy

The Service is not directed to children under 13, and we do not knowingly collect information from children under 13. If you believe a child has provided us with personal information, please contact us so we can remove it.

8. Security

We use industry-standard technical and organisational measures to protect your information, including encrypted connections (HTTPS), hashed passwords, and access controls on our systems. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If you believe your account has been compromised, please contact us immediately.

9. International Users

Sam's operates and delivers in Faisalabad, Pakistan. If you access the Service from outside Pakistan, you understand that your information will be processed in Pakistan and in the countries where our service providers operate, which may have different data-protection laws than your country.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top of this page and, if the changes are significant, give you additional notice (for example, by email or a banner on the Service). Continued use of the Service after a change means you accept the updated Policy.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us at: